Quality and Compliance

ARISE is committed to providing high-quality services, protecting the privacy of our participants, and strictly adhering to all federal, state, and local regulations.

Quality Improvement Director and Corporate Compliance Officer

Lisa Coggi

(315) 671-2967


Information About Incident Management

It is our mission at ARISE to create a fair and just community in which everyone can fully participate.  ARISE supports the dignity and respect of each individual receiving services. Our incident management process, which is in accordance with Title 14 of New York Codes, Rules and Regulations Part 624 (14NYCRR Part 624), is intended to protect people receiving services overseen by the Office for People with Developmental Disabilities (OPWDD), as well as prevent unsafe events. When a situation potentially compromises the welfare of any individual receiving services from ARISE, we are committed to a process of reporting, implementing protections, investigating, reviewing, developing recommendations, and continued monitoring. We are dedicated to ensuring the well-being of individuals we provide services to and minimizing the risk of recurrence of any situation that jeopardizes any individual’s safety.

Below are some additional resources about incidents, including ARISE’s Incident Management Policy:

If you would like a paper copy of any of the resources listed above, please contact the supervisor of the ARISE program from which you or your family member receives services.

Corporate Compliance

The corporate compliance program at ARISE puts into place a formal set of organizational systems intended to prevent, detect, and respond to misconduct committed by employees or other agents. Our corporate compliance policies guide us in providing excellent services, while preventing any waste, fraud, or abuse of monies we receive to operate programs and serve individuals.

The values of the Corporate Compliance Plan are in direct correlation with our mission “to work with people of all abilities to create a fair and just community in which everyone can fully participate.”  As a part of corporate compliance, ARISE stresses the values of:

  • Integrity
  • Ethics
  • Commitment to Quality of Care
  • Confidentiality
  • Fairness
  • Diligence
  • Prevention
  • Open Communication

Our systems focus on using proactive measures in the prevention and detection of any misconduct which may be a violation of these values, or of our funders’ requirements and regulations. The compliance program is designed to discover and correct our weaknesses and mistakes in order that we demonstrate diligence. We thoroughly investigate any compliance concerns which are discovered, ensuring corrective actions are carried out to remedy the issue and prevent similar concerns.

We have multiple systems of monitoring ourselves and value the importance of internal auditing and using the findings as a way to assure participants’ safety, regulatory compliance and financial health. We stress ‘protection’ under the whistleblower policy and encourage all employees, interns, volunteers, vendors, contractors, stakeholders, and participants to come forward without doubt or fear of retaliation.

Put simply, corporate compliance is about doing the right thing!

To report any possible violations of our compliance policies, or compliance concerns, contact our Compliance Officer: (315) 671-2967

To anonymously report any possible violations of our compliance policies, or compliance concerns contact our Anonymous Corporate Compliance Hotline: (315) 671-4645

Health Insurance Portability and Accountability Act of 1996 (HIPAA)

The United States Department of Health and Human Services passed comprehensive regulations that implement and enforce certain requirements of HIPAA with respect to the privacy of individually identifiable health information; these regulations are referred to as the HIPAA Privacy Regulations.

ARISE’s policies and procedures establish certain requirements that must be followed by all volunteers, staff members, and Board members in using and disclosing individually identifiable health information of individuals we serve.

Notice of Privacy Practices

Click here to download ARISE’s Notice of Privacy Practices (PDF – 39 KB)*

Click here to download ARISE’s Mental Health Clinic Notice of Privacy Practices (PDF – 51 KB)*

For any questions related to our Notice of Privacy Practices or about our HIPAA policies, contact our Privacy Officer:  (315) 671-2967

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